Keep Your Ignition Software Secure, Current, & Supported

Your support plan will last for one year before it renews. If you decide you don’t want to renew you may let us know that you’d like to cancel at any time. If later on you want to restart your support plan, you’ll have to pay a reinstatement fee (which is calculated at a daily rate). If this lapse is prior to a major update, you will be required to upgrade to the current version to reinstate your support plan.

Major software upgrades cost 65% of the software’s current retail price.

We provide 24x7x365 emergency support to customers with PriorityCare and TotalCare plans. If you want around-the-clock support in case of emergencies, be sure to select one of these plans (a BasicCare plan does not include this).

If you want to move up to a higher tier of support, you can simply pay the cost difference to do so at any time. If you want to move to a lower tier of support, you can do so when you renew your support plan.

If your license does not have support/upgrade protection, you’ll have to pay 65% of the software’s current retail price in order to do a major upgrade of Ignition. You will also be unable to access support via phone, web portal, or email after your 90-day post-purchase complimentary phone support period has ended.

To track updates to and upgrades of our software, we assign version numbers to the platform and each applicable module. Version numbers are always three separate numbers separated by periods (e.g., Ignition 8.1.49). The first number in this triplet is called the major version number. The second number is called the platform coordination number. The platform coordination number identifies the version of a module that is compatible with the applicable versions of the platform. For example, if you are installing Ignition 8.1.49, all modules would need to be version X.1.49.Y (i.e., the second and third numbers need to match). The third number is called the minor version number. Inductive Automaton frequently provides Updates of the Software (including modules) that only change minor version numbers. For upgrades, either the major version number or the platform coordination number increases (e.g., 8.1.Y to 8.3.Y).

Version 8.0 of Ignition and all versions of Ignition earlier than version 8.0 have reached their end of life and are no longer maintained or supported by us.

Inductive Automation currently maintains and supports software versions 8.1 and newer. To clarify, customers can continue to activate and use all valid licenses (including EOL versions), but Inductive Automation will only maintain and actively support those marked as “Currently Supported.”